Frequently Asked Questions
Everything you need to know about our premium footwear and service.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Our shoes generally follow standard UK sizing, but if you are between sizes, we recommend sizing down for our traditional leather-soled collections as they can be generous in fit.
What is your return policy for international orders?
We offer a 30-day return window for all orders. Items must be in their original, unworn condition with all packaging intact. Please note that international return shipping costs are the responsibility of the customer unless the item is faulty.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping varies by location but generally arrives within 7-12 business days. Express shipping options are available at checkout for faster delivery.
Can your leather shoes be resoled?
Yes, our Goodyear welted shoes are designed to be fully resoleable. This construction method allows a cobbler to replace the sole multiple times, significantly extending the lifespan of your footwear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna.
How should I care for my new Barker shoes?
To maintain the quality of the leather, we recommend using a high-quality beeswax polish and inserting cedar shoe trees after every wear to maintain the shape and absorb moisture.